FAQ's

Still have questions about managed services and what we do? Don’t worry! You’re in the right place. Here are the most commonly asked questions and our answers:

Most Common FAQs

GENERAL

Q: HOW DO I EDIT MY EMPLOYEES INFORMATION?
Q: A NEW EMPLOYEE JUST JOINED OUR ORGANIZATION. HOW DO I ONBOARD THE EMPLOYEE ON THE APPLICATION?
Q: WHEN ADDING A NEW EMPLOYEE TO THE SYSTEM, THE EMPLOYEE WAS PLACED ON A SIX-MONTH PROBATION. THE SIX-MONTH PROBATION IS OVER, HOW DO CONVERT THE EMPLOYEE TO A FULL STAFF?
Q: I HAVE VARIOUS OFFICERS WHOM I HAVE ASSIGNED TO MANAGE DIFFERENT TASKS IN THE ORGANIZATIONS, HOW CAN I AUTOMATE AND MANAGE THIS PROCESS ON THE SMARTACE?
Q: HOW MANY EMPLOYEES CAN THE SMARTACE HR APPLICATION TAKE?
Q: I AM A CEO AND ALL FINAL APPROVALS COME TO ME, BECAUSE I AM MOSTLY OUT THE OFFICE AND HAVE OTHER TASK, I HAVE ISSUES MONITORING HOW MANAGERS PERFORM TASK. IS THERE A WAY I CAN KEEP CHECK ON HOW MANAGERS HAVE ACCESS TO THE SYSTEM AND ALSO HAVE AN AUDIT LOG WHERE I CAN CHECK WHO DOES WHAT?
Q: HOW MANY EMPLOYEES CAN THE SMARTACE HR APPLICATION TAKE?

EMPLOYEE RECORDS

Q: I have so many employees and I will like to have a view of all the employees
Q: My employees have had a piece of additional information to their profile, I will like to update such details on their profile page, is this possible on smartace?
Q: I have updated all the details of my employees and I will like to have a profile view of all my employees on the portal.
Q: All the employees I created don’t have access to their self-service portal yet, I also terminated an employee and will like to deactivate her access, how can I archive this?
Q: How do I manage employee events on smartace?
Q: How do I spool reports on employee records?

PAYROLL

Q: How do I run the monthly payroll for my employees?
Q: How do I view payslip history per employee?
Q: How do I add a new pay element to the existing ones on the system?
Q: How do I deactivate an existing pay element on the system?
Q: How do I deactivate/stop a pay element per employee?
Q: How do I generate all employee payslips as an admin for documentation purposes?
Q: How do I create payroll types so that I can run them differently?
Q: How do I add a one-time payment bonus or deduction?
Q: How do I view my created payroll schedules on the system so that I can run them concurrently?
Q: How do I generate the report from a previous payroll run?
Q: How do I view payroll reports after running payroll?

QUERIES

Q: HOW TO SEND AN EMPLOYEE QUERY?
Q: HOW TO VIEW EMPLOYEE QUERY LIST
Q: HOW TO SEARCH EMPLOYEE QUERY BY REFERENCE NUMBER?

APPROVALS

Q: How Do I Create Approval Workflow
Q: How Do I Edit Approval Workflow
Q: How Do I Remove From Approval Workflow

REQUEST AND COMPLAINT

Q: What is a Request?
Q: What type of Request(s) can I make?
Q: In my organization, we have quite a number of employees who do not have access to self-service and I need to manage their request on the portal, is this possible on your portal?
Q: How do I view all the Request log?

PENDING APPROVALS

Q: How Do I Check Pending Approval?
Q: How Do I Approve Pending Task (Just One)?
Q: How Do I Reject Pending Task (Just One)?
Q: How Do I Send Back Pending Task (Just One)?
Q: How Do I ReAssign Pending Task (Just One)?
Q: How Do I Reject Pending Task (Bulk Approval)?

LEAVE MODULE

Q: My Company Has Different Leave Days Which Is Based On Your Paygrade. How Do i Setup The Different Leave Days According To Paygrade?
Q: We Usually Do Our Leave Processing Manually And Most Times It Is Usually Difficult To Keep Track Of Female Employees Who Go On Maternity Leave And Also The Company Is Trying To Give Male Employees Paternity Leave Entitlement. Does The Application Support Gender-Based Leave Types?
Q: In My Organization We Usually Have Certain Public Holidays And Company Holidays, We Want Our Employees To Have Access To See These Holidays From Their Self-Service. As An Admin, How Can i Set Up Holidays On The Application?
Q: Some Of Our Employees Are Not Computer Literate, Some Of Them Are Away In Places With No Network Coverage, Since The Application Requires An Internet Connection, Is It Possible That As An Admin i Can Book Leave On Behalf Of Employees And Send For Approval?
Q: How Do I Generate a Leave Report For Our Annual Audit?

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